Patient Service Award 2018
Rock House Dental Practice were very pleased to receive the Patient Service Award 2018 from Whatclinic.
The team are very grateful that their hard work throughout the year has been recognised.
Posted in Awards
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I cannot recommend this dentist highly enough. They are kind, considerate and eminently professional. They were also nothing short of amazing when my autistic son needed s wisdom tooth removed. They were so expert and understanding with him they removed the tooth without the need for a general anaesthetic and hospital visit. Brilliant.
Sheena Parry 8/13/2019I have been a patient of Dr Nandra for many years.
William Powers 1/23/2019
Over this time the standard of care that I have received has always been truly outstanding.
Other members of staff I have encountered, both reception and nursing have been friendly, very helpful and totally professional.I had used rock house for an emergency treatment and they seen me within an hour and managed to alleviate the pain. I then had a few more treatments too.
Peter Winfield 12/11/2018
I had some concerns with one treatment but Anoup has gone above and beyond to ensure that this was rectified. I genuinely can’t fault their approach to customer satisfaction.This practice has a very professional and relaxed feel about it. The treatment is carefully planned and executed. Overall very happy with the service provided. Would definitely recommend to others.
Simran Bhogal 8/13/2018Another excellent experience. Dr Nandra, Dawn and the team are always friendly and professional and make a potentially nerve wracking experience, for the anxious-patient like me, relaxed and (almost!) enjoyable. I can't recommend Rock House highly enough. Thanks again for your care and kindness guys.
Samantha H 5/08/2019Excellent first visit to the Rock Dental Practice. All the staff are friendly and professional. Particularly liked the 'real time' discussion about the Xray results - shown on a screen in the surgery a few minutes after they were taken. Can't get much better than that for patient care.
Martin Crossley 2/01/2019I was out of the area I needed a dentist ASAP so from word of mouth I was recommended to go to Rock House Dental Practice and what a dentist. One of the best Practice I have been to yet, clean and tidy and the staff where like family to me very welcoming I will visit again when and if... read moreI was out of the area I needed a dentist ASAP so from word of mouth I was recommended to go to Rock House Dental Practice and what a dentist. One of the best Practice I have been to yet, clean and tidy and the staff where like family to me very welcoming I will visit again when and if I eat too many sweets thank you all read less
manjinder sehra 7/19/2019Today I had my first appointment to see what work I needed doing and form a treatment plan, I'm an extremely nervous patient but I have to say this is a 5 star dentist with a 5 star service. The dentist I saw was brilliant! He was very clam and explained everything to me, I wasn't rushed and I left... read moreToday I had my first appointment to see what work I needed doing and form a treatment plan, I'm an extremely nervous patient but I have to say this is a 5 star dentist with a 5 star service. The dentist I saw was brilliant! He was very clam and explained everything to me, I wasn't rushed and I left not dreading my next few appointments. All the staff are very friendly and helpful and I would highly recommend this practice. read less
laura meredith 10/11/2019My dentist merged with the Rock practice a short while ago, and then moved on, so I had only had an initial inspection with the new dentist but found them most welcoming.
JOHN WILLIAMSON 10/10/2019
On Saturday I lost a Crown from my front tooth and as I had important presentations on Tuesday I was a little concerned.
I rang on Sunday morning to leave... read moreMy dentist merged with the Rock practice a short while ago, and then moved on, so I had only had an initial inspection with the new dentist but found them most welcoming.
On Saturday I lost a Crown from my front tooth and as I had important presentations on Tuesday I was a little concerned.
I rang on Sunday morning to leave a message and was totally surprised when I got a call back an hour later. I discussed the problem and although they were fully booked, I was found a slot on Monday afternoon. The treatment was excellent and I was in and out in a matter of minutes.
The icing on the cake however was a call from the practice on Tuesday morning to enquire if everything was alright.
The level of customer service I received is almost unknown these days, so thank you and excellent work. read lessThis is the preferred practice for both myself and my staff, the team at Rock House all have one thing in common, time for you. The treatment is always conducted with great care and explained in detail, a relaxed and professional atmosphere combined with a gentle air of good humour, always a pleasure to visit for both treatment and... read moreThis is the preferred practice for both myself and my staff, the team at Rock House all have one thing in common, time for you. The treatment is always conducted with great care and explained in detail, a relaxed and professional atmosphere combined with a gentle air of good humour, always a pleasure to visit for both treatment and advice ~ Jim Johnston read less
Jubilee Automotive Group 5/15/2019Staff are very competent and friendly. Efficient use of IT for booking etc. Good location, plenty of parking. Would not hesitate to recommend the Practice
Paul Smith 11/27/2018I came to the practice a couple of weeks ago for the first time. The staff were very professional and welcoming and made the whole experience comfortable. All staff took their time to answer my questions and made me feel at ease. Will definitely go back.
Suki Virdi 7/26/2019Highly recommended!!! The service from start to finish is impeccable topped off by a great team and experienced dentists to put you at ease! Thank you & keep up the hard work!!! :-)
Ricky Nandra 7/19/2019Went to This dentist today for an emergency appointment. Exceptional from receptionist to dentist. There’s no one more nervous about visiting the dentist than me and they made me feel completely at ease. Had to have the tooth extracted but my dentist Kiran made sure it was completely painless. Can’t thank you enough x
Karena Hampl 1/28/2019
So impressed I have registered with... read moreWent to This dentist today for an emergency appointment. Exceptional from receptionist to dentist. There’s no one more nervous about visiting the dentist than me and they made me feel completely at ease. Had to have the tooth extracted but my dentist Kiran made sure it was completely painless. Can’t thank you enough x
So impressed I have registered with the practice and won’t be going anywhere else again. read lessI am a nervous patient. I cry through the exam let alone any treatment!! Today these lovely people got me through an extraction with no sedation!!
Fiona Berry 10/03/2018I was very happy with all aspects of my visit to Rock House. From the very welcoming staff, to the excellent professionalism of the team who undertook my treatment. The practice itself was very clean and well maintained, and I would definitely recommend it to others! Thanks to everyone at Rock House for making me so comfortable!
Rajan Chaudhry 8/09/2018Great service and always friendly staff :)
Mark Hatton 12/11/2019
All dental work and anything that needs to be checked or kept note of is always fully explained to me.
Thanks to everyone and Happy Christmas :)Great practice with very professional staff. Dr Nandra and his team always put my family at ease about trips to the dentist and even my 2 under 5 now enjoy their visits which is a result given they wouldn’t even go into the room on their first trip! Could not recommend the practice enough.
Roop Dulai 7/23/2019My first visit was an emergency appointment, I spoke to them on the phone at 10:30 and I had been seen by 11:30. I was dealt with professionally and quickly with the best solution for me being their priority. I was disappointed with the price but I was presented with the options and made the best choice for me. Thank... read moreMy first visit was an emergency appointment, I spoke to them on the phone at 10:30 and I had been seen by 11:30. I was dealt with professionally and quickly with the best solution for me being their priority. I was disappointed with the price but I was presented with the options and made the best choice for me. Thank you to all that dealt with me I would recommend for the great service I received. read less
Alan Mayor 2/16/2019Excellent!. Recently attended the practice with my mother in law who is extremely nervous. From the moment we stepped into the practice we were made very welcome. The staff were all very courteous and the level of care received by Dr Anoup Nandra was exceptional. He addressed her needs with great attention in a very calming manner. The treatment options... read moreExcellent!. Recently attended the practice with my mother in law who is extremely nervous. From the moment we stepped into the practice we were made very welcome. The staff were all very courteous and the level of care received by Dr Anoup Nandra was exceptional. He addressed her needs with great attention in a very calming manner. The treatment options were always clearly explained and we were always kept informed. My mother in law is now pain free and she is actually looking forward to returning for her next check up. A sincere big thank you to the whole team at Rock House Dental for their effort. Keep up the great work!! read less
Ravi Dutt 8/10/2018
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My dentist merged with the Rock practice a short while ago, and then moved on, so I had only had an initial inspection with the new dentist but found them most welcoming.
JOHN WILLIAMSON 10/10/2019
On Saturday I lost a Crown from my front tooth and as I had important presentations on Tuesday I was a little concerned.
I rang on Sunday morning to leave... read moreMy dentist merged with the Rock practice a short while ago, and then moved on, so I had only had an initial inspection with the new dentist but found them most welcoming.
On Saturday I lost a Crown from my front tooth and as I had important presentations on Tuesday I was a little concerned.
I rang on Sunday morning to leave a message and was totally surprised when I got a call back an hour later. I discussed the problem and although they were fully booked, I was found a slot on Monday afternoon. The treatment was excellent and I was in and out in a matter of minutes.
The icing on the cake however was a call from the practice on Tuesday morning to enquire if everything was alright.
The level of customer service I received is almost unknown these days, so thank you and excellent work. read less
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