Customer Service Award 2018
Rock House Dental Practice were very pleased to receive the Customer Service Award 2018 from Whatclinic.
The team are very grateful that their hard work throughout the year has been recognised.
Posted in Awards
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I was out of the area I needed a dentist ASAP so from word of mouth I was recommended to go to Rock House Dental Practice and what a dentist. One of the best Practice I have been to yet, clean and tidy and the staff where like family to me very welcoming I will visit again when and if... read moreI was out of the area I needed a dentist ASAP so from word of mouth I was recommended to go to Rock House Dental Practice and what a dentist. One of the best Practice I have been to yet, clean and tidy and the staff where like family to me very welcoming I will visit again when and if I eat too many sweets thank you all read less
manjinder sehra 7/19/2019I cannot recommend this dentist highly enough. They are kind, considerate and eminently professional. They were also nothing short of amazing when my autistic son needed s wisdom tooth removed. They were so expert and understanding with him they removed the tooth without the need for a general anaesthetic and hospital visit. Brilliant.
Sheena Parry 8/13/2019I was very happy with all aspects of my visit to Rock House. From the very welcoming staff, to the excellent professionalism of the team who undertook my treatment. The practice itself was very clean and well maintained, and I would definitely recommend it to others! Thanks to everyone at Rock House for making me so comfortable!
Rajan Chaudhry 8/09/2018Excellent. Needed emergency treatment after breaking a tooth/filling. Could not get in at NHS emergency surgeries.
A Jewkes 8/23/2019
Staff were friendly, helpful and welcoming. A very good service, though it comes at a price.Staff are very competent and friendly. Efficient use of IT for booking etc. Good location, plenty of parking. Would not hesitate to recommend the Practice
Paul Smith 11/27/2018This practice has a very professional and relaxed feel about it. The treatment is carefully planned and executed. Overall very happy with the service provided. Would definitely recommend to others.
Simran Bhogal 8/13/2018My dentist merged with the Rock practice a short while ago, and then moved on, so I had only had an initial inspection with the new dentist but found them most welcoming.
JOHN WILLIAMSON 10/10/2019
On Saturday I lost a Crown from my front tooth and as I had important presentations on Tuesday I was a little concerned.
I rang on Sunday morning to leave... read moreMy dentist merged with the Rock practice a short while ago, and then moved on, so I had only had an initial inspection with the new dentist but found them most welcoming.
On Saturday I lost a Crown from my front tooth and as I had important presentations on Tuesday I was a little concerned.
I rang on Sunday morning to leave a message and was totally surprised when I got a call back an hour later. I discussed the problem and although they were fully booked, I was found a slot on Monday afternoon. The treatment was excellent and I was in and out in a matter of minutes.
The icing on the cake however was a call from the practice on Tuesday morning to enquire if everything was alright.
The level of customer service I received is almost unknown these days, so thank you and excellent work. read lessThank you so much for today. I was so nervous and you really calmed me down and I’m so grateful that you fixed my tooth temporarily. I have registered with your clinic and, while I can’t say I’m looking forward to visiting you again, I do at least trust that you can help.
Angela Facer 4/23/2019I have been a patient here for a few years and the service is always first rate. All of the staff make you feel very welcome as going to the dentist is not everyone's cup of tea. I usually see Kiran who is highly professional and extremely dedicated. She always clearly explains what she has found in her examinations and... read moreI have been a patient here for a few years and the service is always first rate. All of the staff make you feel very welcome as going to the dentist is not everyone's cup of tea. I usually see Kiran who is highly professional and extremely dedicated. She always clearly explains what she has found in her examinations and the course of treatment available if additional work is required. She always puts you at your ease. read less
Patrick Bowers 11/20/2018The team at Rock House are very friendly and professional.
Dav Seehra 8/17/2018
The dentists take time and care in their work and offer great advice to keep your teeth healthy. Keep up the great work guys!Great practice with very professional staff. Dr Nandra and his team always put my family at ease about trips to the dentist and even my 2 under 5 now enjoy their visits which is a result given they wouldn’t even go into the room on their first trip! Could not recommend the practice enough.
Roop Dulai 7/23/2019phoned 9.30 saturday morning with dental emergency the lady on the phone was so helpful and understanding she got me a appointment for 10.15 . When i got there i was seen straight away seeing i was in pain and a bit distressed they were very patient with me the dentist explained everything clearly to me what the problem was... read morephoned 9.30 saturday morning with dental emergency the lady on the phone was so helpful and understanding she got me a appointment for 10.15 . When i got there i was seen straight away seeing i was in pain and a bit distressed they were very patient with me the dentist explained everything clearly to me what the problem was and what my options were i was treated there and then. I would like to say a big big thank you to all the staff there that day what true professionals you all are and thank you all again read less
mark atkins 8/12/2019I have been a patient of Dr Nandra for many years.
William Powers 1/23/2019
Over this time the standard of care that I have received has always been truly outstanding.
Other members of staff I have encountered, both reception and nursing have been friendly, very helpful and totally professional.I am a nervous patient. I cry through the exam let alone any treatment!! Today these lovely people got me through an extraction with no sedation!!
Fiona Berry 10/03/2018My first visit was an emergency appointment, I spoke to them on the phone at 10:30 and I had been seen by 11:30. I was dealt with professionally and quickly with the best solution for me being their priority. I was disappointed with the price but I was presented with the options and made the best choice for me. Thank... read moreMy first visit was an emergency appointment, I spoke to them on the phone at 10:30 and I had been seen by 11:30. I was dealt with professionally and quickly with the best solution for me being their priority. I was disappointed with the price but I was presented with the options and made the best choice for me. Thank you to all that dealt with me I would recommend for the great service I received. read less
Alan Mayor 2/16/2019I've never been to a dentist before even though I'm in my 20s. I've always heard of people hating their dental visits but Mr Nandra was fantastic! Very professional and pleasant, answered all my questions and explained everything in detail! Great experience!
TheFreaking4 . 1/31/2020
Hopefully my next appointment with the hygienist will be as great!Best dental surgery I have used so far, from the approachable staff behind the desk to the highly skilled dentist Dr Nandra and his team. Anyone looking for a lifelong and easy dentist to go too, I highly recommend Rock House Dental. Thank you Guys 'see you in 6 months'. :)
Rosie Guru 11/25/2018Highly professional yet with a great balance of a welcoming & relaxing atmosphere. My first treatment here was smooth and with outstanding results. Highly recommended.
Keith Dipple 9/10/2019Another excellent experience. Dr Nandra, Dawn and the team are always friendly and professional and make a potentially nerve wracking experience, for the anxious-patient like me, relaxed and (almost!) enjoyable. I can't recommend Rock House highly enough. Thanks again for your care and kindness guys.
Samantha H 5/08/2019Great service and always friendly staff :)
Mark Hatton 12/11/2019
All dental work and anything that needs to be checked or kept note of is always fully explained to me.
Thanks to everyone and Happy Christmas :)
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Monday 8:30 AM — 5:30 PM Tuesday 8:30 AM — 7:00 PM Wednesday 8:30 AM — 5:30 PM Thursday 8:30 AM — 5:30 PM Friday 8:30 AM — 5:30 PM Saturday 9:00 AM — 12:00 PM Sunday Closed Google Maps
Went to This dentist today for an emergency appointment. Exceptional from receptionist to dentist. There’s no one more nervous about visiting the dentist than me and they made me feel completely at ease. Had to have the tooth extracted but my dentist Kiran made sure it was completely painless. Can’t thank you enough x
Karena Hampl 1/28/2019
So impressed I have registered with... read moreWent to This dentist today for an emergency appointment. Exceptional from receptionist to dentist. There’s no one more nervous about visiting the dentist than me and they made me feel completely at ease. Had to have the tooth extracted but my dentist Kiran made sure it was completely painless. Can’t thank you enough x
So impressed I have registered with the practice and won’t be going anywhere else again. read less
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